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"The Elephant In The Room"

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It's that time of year again, we spend the lead up to the end of financial year, thinking, talking and planning for next financial year. How to increase sales, get new clients, grow and expand. But we don't talk about what isn't working. We don't talk about the elephant in the room. I was purchasing something online the other day and the process was cumbersome and complicated, so much so that I ended up contacting the company directly. A simple 5 minute purchase turned into a long drawn out transaction. When things like this occur, I'm always left asking myself why?!...

So my quest this year is to give business improvement a voice in your planning. Or as I like to call it owning your elephant.

What is the one element of your work life that has been "challenging" you recently? Any manager, at any time, can launch a business improvement project and it doesn't have to be a big, complicated or formal affair.

For this financial year here are my top hints on how to identify, plan and budget for a business improvement project.